1. The following terms and conditions apply to the delivery of the products you ordered:

(a) We will entrust express company to deliver the products you ordered to the specified address in order record. Once the order has been confirmed, the delivery will be arranged accordingly.

(b) Please understand that we will not deliver products to PO box or hotel. Please fill in the valid delivery address and telephone number when ordering. Please note that all purchases made via this eShop are restricted to Hong Kong delivery addresses, extra charges may apply for delivery to outlying islands and remote areas.

(c) We will arrange shipment within eight working days after receiving your order and verifying your payment. However, delivery times may be varied by third-party factors beyond our control, such as product availability, logistics delays, or government policy changes. You will receive an email confirmation with your expected delivery date once your order ships.

(d) Unless you notify us on the day of receipt, the product will be deemed to have been delivered to you in good condition.

(e) You warrant that the products you purchase are for your own use and not for resale or any other commercial purposes.

(f) Except with the written permission of us, the products you purchase shall not be construed as granting you any license to use any of the trademarks of Tong Ren Tang.

(g) The above provisions shall be governed by and governed by the laws of the Hong Kong Special Administrative Region and shall be subject to the laws of the Hong Kong Special Administrative Region.

 

 

Exchange clause

1. Preface

1.1 All purchases made on this eShop are subject to these terms and conditions.

1.2 If you have any inquiries, please send email to eshop@tongrentangcm.com

2. Return conditions and procedures

2.1 Those products without quality deficiencies shall not be returned or exchanged.

2.2 Acceptance of product return and exchange: please inform customer service by email within 7 days from the date of receiving the purchased product in case of any of the following conditions, and return the product if it meets the return and exchange requirements:

(a) The delivered product is not ordered by the customer;

(b) The delivered product has quality deficiencies.

2.3 To meet the product return requirement, the customer must notify us by email within 7 days after the product is delivered to the designated delivery address. Upon receipt of the product return request, we will review your application and, at its sole discretion:

(a) Refund the purchase amount of returned products (except delivery fee);

(b) Refund the equivalent value of the product based on the credit card account provided by the customer in the order; or

(c) Inform the customer that the product does not meet the return requirement.

2.4 We will send the customer's return acceptance by email, and when the customer receives the acceptance email, the customer can send the returned product to the following address:

 SHOP B, G/F, URBANA 38, NO.38-40, KO SHING STREET, SHEUNG WAN, H.K

2.5 Customer agrees and is responsible for the refund of any product to this eShop, whether by mail or other means. We reserve the right to deduct any collection service fees from the refunded amount.

2.6 We shall not start the return procedure until receiving and approving the return request of the customer. In case of disputes, we reserve the right of final decision.

3. Non-returnable products

3.1 No refund or exchange will be given to the products under circumstances such as promotion, price reduction or clearance.

3.2 We reserve the right not to accept any return request without giving any reason.

3.3 Without prejudice to the above provisions, for the avoidance of doubt, products that have been marked or otherwise shown as promotion, price reduction or inventory will not be returned.

4. Refund

4.1 All non-refundable products will not be refunded or exchanged for other products or formats. The non-refundable product returned to us will be regarded as abandoned by the customer, which will automatically be regarded as the customer authorizes us to discard the products.

4.2 The customer must return the invoice, related coupons and gifts together with the product to get the refund arranged by us.

5. Undeliverable orders

5.1 If the product fails to be delivered to the specified address and returns to us accordingly, we will only return the transaction cost after deducting the transportation fee and other related expenses, including the administrative processing fee (about 15% of the product price).

5.2 If the products cannot be delivered to the specified address, no second delivery attempt will be made, and the order will be deemed canceled by the customer.